Returns & Exchanges

At Flex, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for returns and exchanges on all original condition apparel. If your fit isn't perfect, our streamlined process ensures you get the right style or a full refund without the hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original bags.

• 3.
  Drop Off Package

  Hand over your return parcel to any authorized carrier location and keep your tracking receipt for peace of mind.

• 4.
  Receive Refund or Exchange

  After our team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.